Green Parrot Definitions
Work Order
Last Updated: July 27, 2026means an Order Form under which a Customer acquires Consulting Services from Licensor and which has been signed by Customer.
Warm Standby
Last Updated: July 27, 2026means an operational environment into which the licensed Software has been installed, where the Software components on the secondary system are running but idle, not doing any work such as mirroring, maintaining a heartbeat, etc.
Virtual Processor
Last Updated: July 27, 2026means a simulation of a Physical Processor that is serially time-multiplexed across one or more Physical Processors.
Virtual Machine
Last Updated: July 27, 2026means a software implementation of a machine that executes programs like a physical machine. An essential characteristic of a Virtual Machine is that the software running inside of the Virtual Machine is limited to the resources and abstractions provided by the Virtual Machine. The processing capacity of a Virtual Machine is measured in Virtual Processors.
Virtualized Environment
Last Updated: July 27, 2026means an operating system environment where multiple Virtual Machines can run on a single physical machine or cluster, sharing the physical machine resources. In a Virtualized Environment, a Virtual Processor can run on only one Physical Processor at a time.
User Record
Last Updated: July 27, 2026means a Shopper’s record that is populated with data received by Licensor from the Customer, Customer’s authorized vendors, Affiliates, or other designees in the Subscription service.
Updates
Last Updated: July 27, 2026means Software bug fixes, enhancements, and upgrades, if and when made generally available by Licensor under Maintenance. Updates may include new or additional Platforms that are deemed (at Licensor’s sole discretion) to have no more than a minimum difference in price, features and functionality from previously available Platforms.
Unlimited
Last Updated: July 27, 2026means an unlimited Number of Units of the Licensor Software to be deployed by Customer during the Subscription Term. During the Subscription Term, Customer’s right to deploy shall not extend to any Extraordinary Corporate Event.
Unit
Last Updated: July 27, 2026means a license restriction describing the manner in which a copy (or multiple copies) of the Software may be deployed (including, without limitation, Site, Processor, Pack, Named User, Connected Processor, and Processor Source Locked) and is the mechanism used to determine the Number of Units licensed under this Agreement, an Order Form or a purchase…
Trading Partner
Last Updated: July 27, 2026means an entity or individual with whom the Customer engages in accordance with this Agreement in electronic commerce by means of Software and an individual with whom Customer engages to provide services, which may include, electronic commerce and or general service activation and provisioning of wireline and wireless packages for the exchange of data and…
Third Party Software
Last Updated: July 27, 2026means software owned by a third-party vendor, provided on-premise or as links available in the Cloud Service, including Documentation and Updates (if Maintenance is made available by Licensor for Third Party Software) identified by its company and/or product name, the provision of which by Licensor is made solely as an accommodation to and in lieu…
Test
Last Updated: July 27, 2026means a shared environment into which Customers can test functionality or develop before deploying to Production.
Term License
Last Updated: July 27, 2026means an on premise license to Software with optional Maintenance, where Maintenance fees are in addition to the Software license fees.
Term
Last Updated: July 27, 2026means the duration that the Customer is entitled to use the Software pursuant to an Order Form, including renewal terms if any.
Suite Processor
Last Updated: July 27, 2026means the total number of Processors on which any Suite Component is licensed to run.
Suite Component
Last Updated: July 27, 2026means a Software component identified in the respective Suite’s readme file. Suite Components provide certain features and functionality which may be dynamically enhanced or deprecated at Green Parrot’s sole discretion. Specific license and support terms shall apply to Suite Components identified as Cloud Service.
Suite
Last Updated: July 27, 2026means a Software product that includes Suite Components. Suite Components identified in the Suite readme file may be used with other Software products. Components within a Suite Component are deemed Embedded/Bundled within that Suite Component and therefore subject to the applicable restrictions in accordance with the Embedded/Bundled definition.
Subscription
Last Updated: July 27, 2026means the license to use the Software stated in an Order Form and identified as Subscription, that includes the right to receive Maintenance and use Updates during the Subscription Term.
Specialty Processor
Last Updated: July 27, 2026means a special purpose processor installed and enabled on IBM System z hardware, designed to run allowed workloads at the full rated capacity of the Server.
Spare
Last Updated: July 27, 2026means a unit of Equipment identified by use of the word “Spare” in its product name, which is kept in storage at the same location as Equipment in productive use. In the event Equipment in productive use becomes inoperable, Customer may set up and configure a Spare for productive use, until the original Equipment becomes…
Software
Last Updated: July 27, 2026means collectively Licensor Software and Third Party Software. “Software Services” refer to the Cloud Service definition.
Site
Last Updated: July 27, 2026means the number of copies of the Software licensed for use at the physical location of the Customer entity signing an Order Form or as otherwise specifically designated as the site location in an Order Form.
Shopper
Last Updated: July 27, 2026means a Customer’s customer such as a named program member, a named non-member, or anonymous non-member.
Service Levels Guide
Last Updated: July 27, 2026means the document describing the support and severity levels located at https://terms.greenparrot.io/legal/service-levels-guide.
Server
Last Updated: July 27, 2026means a single computer performing common services for multiple other machines.
SaaS Customer
Last Updated: July 27, 2026means a Customer who provides software as a service to third parties and who is designated as a SaaS Customer in an Order Form.
Record
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, a unique data item stored in and counted by the applicable Software product. The total number of Records shall in no event exceed the Number of Units set forth in the Order Form, unless Customer purchases additional Units.
Read-only User
Last Updated: July 27, 2026means an identifiable individual, not necessarily named at the time of license grant and regardless of whether the individual is actively using the Software at any given time, designated by Customer to access the Software for the sole purpose of searching for and viewing data.
Purchase Order
Last Updated: July 27, 2026means any document issued by Customer (other than an Order Form) requesting Software or any Licensor services.
Purchase
Last Updated: July 27, 2026means individual personal data to which Licensor is exposed during the provision of services relating to Software products that is protected by various acts, legislation and directives relating to privacy and security requirements for its protection and processing, in Australia, the United States, the European Union and elsewhere in the world.
Protected Data
Last Updated: July 27, 2026means individual personal data to which Licensor is exposed during the provision of services relating to Software products that is protected by various acts, legislation and directives relating to privacy and security requirements for its protection and processing, in Australia, the United States, the European Union and elsewhere in the world.
Project
Last Updated: July 27, 2026means (unless otherwise set forth in an Order Form) an unlimited Number of Units of the Software, where the Number of Units is identified as Project in the Order Form, to be deployed by Customer until the Project Term Expiration Date set forth in the Order Form, (the “Project Term”), at which time, the Number…
Product Lines
Last Updated: July 27, 2026means sets of products and services determined by Licensor from time to time that are (a) attributed to a particular Licensor product family, or (b) made available under separate purchase or license models, in the case of either (a) or (b), as set forth in a Licensor product family’s then current list price.
Production
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, an operational environment into which the licensed Software has been installed, which is processing live data and which has been deployed so that the intended users of the environment are able to access the live data.
ProdPlus
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, a License Type for the Software which includes 1 Unit of Production or Hot Standby, 4 Units of Test, 5 Developers, and unlimited number of Units of Warm or Cold Standby.
Processor
Last Updated: July 27, 2026means a licensing Unit type for the Software, based on the count of Virtual and/or Physical Processors.
Postal Directory
Last Updated: July 27, 2026means a copy of the applicable product installed on a single Server.
Platform
Last Updated: July 27, 2026means for each discrete Software product, the operating system, hardware and/or environments (whether a Cloud Service, virtual or physical), upon which each product is supported, as set forth in its Documentation, or as specifically identified in the Software product name.
Physical Processor
Last Updated: July 27, 2026means the smallest physical electronic circuit which is capable of reading and executing computer programs and providing results as output e.g. a CPU (socket), core, or thread.
Perpetual
Last Updated: July 27, 2026means an on premise license to Software, where Maintenance fees are in addition to the Software license fees and the right to use the Software is for an indefinite period of time, unless applicable law renders a perpetual license invalid, in which case, “Perpetual” means the right to use the Software for a period of…
Output
Last Updated: July 27, 2026means Confidential Information of Customer that has been input in the Materials or which is accessed and used as part of, or through Customer’s use of the Software, including, but not limited to, data files, images, hyperlinks and written text that Customer or Customer’s users, create, transmit, submit or display for Customer’s use of the…
Orders
Last Updated: July 27, 2026mean the total number of unique transactions submitted, stored in and counted by the applicable Software product during a period. Unless otherwise agreed, this period shall equal one (1) year from the Effective Date. The number of Orders shall reset to zero on each anniversary of the Effective Date. In no event shall the total…
Order Form
Last Updated: July 27, 2026means any written order, whether in physical or electronic format, for Software or services, including a Purchase Order, Work Order, statement of work, on-line orders, or other form of an ordering document delivered to or made available to Licensor through a medium or channel approved by Licensor, which is subject to, and incorporates by reference,…
Number of Units
Last Updated: July 27, 2026means for each Order Form the entitlement to the Software and for multiple Order Forms, collectively, the cumulative entitlement to each of the Software as designated and/or defined in applicable Order Forms, and including, if applicable, the current number of deployed Units as reported by Customer upon expiration of a Project or Enterprise Term.
Non-Production
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, a non-operational environment into which the Software may be installed, which is not processing live data, which is not running any operations of the Customer and which has not been deployed to permit any users to access live data. Non-Production environments include development, hot standby, high-availability, and test…
Node
Last Updated: July 27, 2026means a node or proxy where each copyset node or proxy is an operating system process with a unique process id.
Named User
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, an identifiable individual, not necessarily named at the time of a license grant, designated by Customer to access the Software, regardless of whether or not the individual is actively using the Software at any given time. An individual shall only be designated as a Named User on the…
Named Contact
Last Updated: July 27, 2026means a named Customer contact person who interfaces with Licensor’s support personnel.
Multi-tenant
Last Updated: July 27, 2026means an environment using the same Software and interfaces to configure resources and isolate Customer-specific traffic and data.
MSU
Last Updated: July 27, 2026means Millions of Service Units per hour, based on the then current MSU rating established by IBM for IBM and IBM compatible hardware which is used for software pricing (not necessarily a direct indication of relative processor capacity) as set forth in IBM’s generally available Large System Performance Reference.
Module
Last Updated: July 27, 2026means Software that is licensed to add functionality or capabilities in conjunction with an underlying Software product and may only be used in conjunction with the relevant underlying Software product. So long as Customer holds a valid license in the underlying Software product, Customer may use a reasonable number of copies of the Module to…
Mobile Instance
Last Updated: July 27, 2026means any browser/mobile client using Green Parrot Platform or APIs.
Message
Last Updated: July 27, 2026means for any inbound or outbound message transmitted through such Software.
Materials
Last Updated: July 27, 2026means any tangible or intangible information, design, specification, instruction, projectware or data (and any modifications, adaptations, derivative works or enhancements) provided by Licensor during the performance of Consulting Services which incorporates, reinforces or is used to apply Licensor’s configuration or implementation methodologies, processes and know-how to Customer’s use of the Software, excluding Output.
Master Terms
Last Updated: July 27, 2026means the Software license and services terms located at https://terms.greenparrot.io/legals/MSA-Terms.
Managed Endpoints
Last Updated: July 27, 2026means the number of Processors running instances of Green Parrot Platform.
Maintenance
Last Updated: July 27, 2026means the provision of Updates and technical support services to resolve defects according to problem severity pursuant to current support and severity levels set forth in the Service Level Guide. Unless otherwise stated in an Order Form, Customer is entitled to the lowest support level available from Licensor for the applicable Software.
Licensor Software
Last Updated: July 27, 2026means the object code version (or, in the case of a Cloud Service a machine and or disk image) of the Licensor’s product on all supported Platforms then currently available, including Documentation and any subsequent Updates provided under Maintenance. Licensor Software excludes Third Party Software.
Licensor Marks
Last Updated: July 27, 2026means Licensor’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features
Licensor
Last Updated: July 27, 2026means Green Parrot Collective Pty Ltd or its Affiliate identified in an Order Form, or otherwise in the Licensor chart located at http://www.greenparrot.io.
License Type
Last Updated: July 27, 2026means the environment(s) in which the Software may be used (including without limitation, Production and/or Non-Production, or Cloud Service.
Lease Term
Last Updated: July 27, 2026means a period of one (1) year from the Order Form Effective Date, unless stated otherwise in the Order Form.
ISV Pack
Last Updated: July 27, 2026means a specified number of copies of the Green Parrot’s Software that Customer has the right to distribute to an End User as part of a Customer Application
ISV Customer
Last Updated: July 27, 2026means a Customer who is an independent software vendor and is designated as an ISV Customer in an Order Form.
IoT Device
Last Updated: July 27, 2026means a physical device capable of directly connecting to sensors and/or actuators or a remotely located device with network connectivity, limited compute power and storage.
Instance
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, the smallest functionally-complete copy of Software. For the avoidance of doubt, the various components of one single Instance may be deployed on a single Server or separately spanning multiple Servers.
Hot Standby
Last Updated: July 27, 2026means an operational environment into which the licensed Software has been installed, but will not process data or requests. Data from the primary system is mirrored in near real time and both primary and secondary systems have identical data.
GB RAM
Last Updated: July 27, 2026means total number of Gigabyte’s of Random Access Memory (RAM) on one or more servers where the Software is installed or otherwise accessed by Customer. For the foregoing, server(s) means a physical or virtual computer with measurable amounts of RAM.
Fixed Partitioning
Last Updated: July 27, 2026means a mechanism for allocating processing resources on a multi-Physical Processor machine, such that the Software is limited to running on a fixed isolated subset of the Physical Processor(s), e.g. physical partitioning and fixed (hard) processor affinity.
Extraordinary Corporate Event
Last Updated: July 27, 2026means a corporate transaction which results in Customer divesting business operations and related assets to another or new entity, or acquiring, being acquired by, merged, or otherwise combined with another entity or into another entity’s legal or corporate structure (including an acquisition of all or substantially all of the assets of another entity) which, prior…
Expenses
Last Updated: July 27, 2026means meals, lodging, travel, and other reasonably necessary out-of-pocket expenses or other project related costs (such as hardware and software, which may be acquired by Licensor on behalf of Customer to support the project implementation, with Customer’s prior written approval).
Exchange
Last Updated: July 27, 2026means a Cloud Service that includes two (2) fully redundant and fault tolerant Production API Gateway instances, one (1) Non-Production API Gateway, one (1) API Analytics Service and a base capacity of 1,000 API Calls per second. A minimum capacity of 1,000 API Calls per second must be maintained on the redundant gateway upon failure…
Error
Last Updated: July 27, 2026Green Parromeans a material failure of the Licensor Software to conform to its functional specifications described in the Documentation that is reported by Customer to and replicable by Licensor. t Definitions
Equipment
Last Updated: July 27, 2026means a hardware appliance, obtained from or through Licensor, with Software embedded by Licensor, and which is listed on an Order Form under License Type “Lease” or “Purchase”. Equipment shall have the same meaning as Software where Software is or has been used elsewhere in this Agreement. Software embedded in the Equipment is licensed solely…
Enterprise
Last Updated: July 27, 2026means (unless otherwise set forth in an Order Form) an unlimited Number of Units of the Software, where the Number of Units is identified as Enterprise in the Order Form, to be deployed by Customer until the Enterprise Term Expiration Date set forth in the Order Form, (the “Enterprise Term”), at which time, the Number…
Embedded/Bundled
Last Updated: July 27, 2026means Software which embeds or bundles other Software. Use of such embedded or bundled Software is solely to enable the functionality of the Software licensed under this Agreement, and may not be used or accessed by any other Software, or for any other purpose.
Documentation
Last Updated: July 27, 2026means text material that accompanies an item of Software, as updated by Licensor from time to time, describing how to make use of that software.
DevTest
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, a License Type for the Software which includes 2 Units of Test and 5 Developers.
Developer
Last Updated: July 27, 2026means a Named User authorized to use the Software to develop or configure projects, applications, or other software on a computer or on one or more Virtual Machines accessible only by the Developer.
Delivery Date
Last Updated: July 27, 2026means (i) for Equipment and Software that is loaded on the Equipment, delivery is when the Equipment is initially delivered to a common carrier of Green Parrot’s choice; (ii) for physical delivery of Software without Equipment, delivery is the date on which the Software, as contained in a physical media format, is initially delivered to…
Dedicated
Last Updated: July 27, 2026means a named Customer contact person who interfaces with Green Parrot’s support personnel.
Data Record
Last Updated: July 27, 2026means data that is received by Licensor from the Customer, Customer’s authorized vendor, Affiliates, or other designees that is populated from information provided by Customer or Shopper as a result of transactions (such as from point-of-sale or e-commerce systems), events (such as a website or kiosk log-in), information associated with custom data attributes as specified…
Data Domain
Last Updated: July 27, 2026means a set of repositories required to manage data for a common data domain.
Customer Application
Last Updated: July 27, 2026means the ISV Customer or SaaS Customer software or hardware set forth in an Order Form.
CPU
Last Updated: July 27, 2026means a chip that contains a collection of one or more cores on which the program is running. Regardless of the number of cores, each chip counts as one (1) CPU.
Core
Last Updated: July 27, 2026means, unless otherwise stated in the Documentation, an individual processor within a CPU.
Container
Last Updated: July 27, 2026means an isolated operating system environment on which the Software is licensed to run, that can be limited in terms of CPU, memory and disk usage as well as network access.
Contact
Last Updated: July 27, 2026means a Customer contact person who interfaces with Green Parrot’s support personnel.
Consumer Price Index
Last Updated: July 27, 2026means (unless otherwise set forth in this Agreement or an Order Form) the United States Department of Labor – Consumer Price Index for All Urban Consumers (CPI-U).
Consulting Services
Last Updated: July 27, 2026means installation, configuration, training or other professional or support services and is provided pursuant to the Consulting Service Terms that are incorporated herein.
Connector
Last Updated: July 27, 2026means a request sent to the platform. Each time a request is sent an API Call is counted.
Connection
Last Updated: July 27, 2026means any network link or session established with Software, directly or indirectly to any other entity, including but not limited to software, firmware or hardware.
Connected Processor
Last Updated: July 27, 2026means any Processor that produces information consumed by the relevant Software product (excluding processors on devices such as routers, switches, proxies, HTTP or application servers configured to substantially pass-through information or messages to Software).
Concurrent Users
Last Updated: July 27, 2026means the number of Authorized Users that are simultaneously logged in to the Software at any single point in time.
Cold Standby
Last Updated: July 27, 2026means an operational environment into which the licensed Software has been installed, and the software components are not started until the primary node fails.
Cloud Service
Last Updated: July 27, 2026means a single or Multi tenancy software service available via the internet and is provided pursuant to the Cloud Service Terms that are incorporated herein. Customer’s use of the Cloud Service is expressly limited to Authorized Users up to the maximum Number of Units stated in an Order Form. If the Cloud Service requires Customer…
Bundle
Last Updated: July 27, 2026means a collection of Software, listed in either Licensor’s price book or the Bundle bills of material located at http://www.greenparrot.io/software/bundle-bill-of-materials, to be sold together under a collective name such as “XXX Bundle” which consists of X, Y and Z. The Software which comprises a Bundle must be used in accordance with any specific license restrictions…
Authorized User
Last Updated: July 27, 2026means Customer’s employees, contractors, or consultants who have agreed in writing to be bound by terms at least as protective of Licensor as those in this Agreement.
API Gateway
Last Updated: July 27, 2026means a high performance application programming interface (“API”) switch running in one data centre with its own configuration and administrative domain but sharing the API call capacity and API analytics service of an exchange.
API Call
Last Updated: July 27, 2026means a request sent to the platform. Each time a request is sent an API Call is counted.
API
Last Updated: July 27, 2026means a Web Service requiring separately configured and distinct application services deployed on Licensor’s platform (“distinct” in that it requires its own reporting system or configuration, developer access key database, inbound or outbound URL, and/or community site instance, or is served by or under a separate legal entity, company business unit, publishing group, product brand…
Application Instance
Last Updated: July 27, 2026means, for Cloud Integration, a single instance of one of the application types that Cloud Integration supports. For Apps, an “Application Instance” means a single instance of an application created within the design-time user interface which also shows a count of the current number of licensed application instances consumed.
Affiliates
Last Updated: July 27, 2026means entities, regardless of corporate status, controlled by, controlling or under common control with Licensor or Customer, respectively, or officers, directors, shareholders, employees or agents of any of the foregoing.
Agreement
Last Updated: July 27, 2026means the (i) Master Terms, (ii) supplemental terms (iii) other documents posted on Licensor’s website or other URL which are expressly incorporated therein by reference and (iv) Order Forms.
Academic Bundle
Last Updated: July 27, 2026means a Bundle which is licensed to an accredited education institution solely for educational use, teaching and individual student or faculty non-funded research purposes in Non- Production. Use in Production, or for the purpose of funded research or for any classes offered electronically via the internet or otherwise (i.e.: “on-line” classes) is prohibited. For the…